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FREQUENTLY ASKED QUESTIONS
  • What is your return policy for artworks?
    Yes, you can return an artwork, but there are conditions. Artworks must be returned in the same secure, watertight packaging. Alternatively, use 'Pack and Send' for safe packaging and shipping. Returns must be made within 7 days of receipt, and return costs, including insurance, are your responsibility. Damage during return transit will void the refund, so insurance is essential. For more details, see the Shipping and Returns section on my website.
  • I'm an international buyer - how do I purchase?
    Get in touch! I've shipped all over the world to Canada, USA, UK, Sweden, NZ, Austria, Ireland, and lots of places in between. My checkout is not equipped to calculate international shipping, so contact me and I'll arrange an international postage quote and send an invoice for you to action. All artwork is shipped internationally with insurance, and where possible, express.
  • What is the commission process?
    Get in touch at any time to discuss commissions. I usually have a 2-3 month wait time, and will 'close' commissions if I am booked up, reopening them every quarter. A 30% deposit is applicable. Commission pricing is usually 15-20% more than my standard retail pricing as I'm working with you to bring your vision to life, and that requires extra time, communication, planning, and the expectation to get it right for you.
  • What paints do you use?
    My favourite paints to use are acrylics by Derivan Matisse (Structures and Flows), and Atelier Interactives. I also occasionally use Liquitex and Golden brands. Paintwork is protected by two layers of artist quality varnish to ensure your artwork is sealed and protected for many years to come.
  • What materials are used for canvases and frames?
    I use custom-made canvases and frames from Australian suppliers. Materials include high-quality 12 oz stretched cottons, 450 gsm polycottons, and 500 gsm Belgian linens, all on hardwood timber. Frames are usually solid Tasmanian or American Oak, but I can also source various other wood types.
  • What do I receive when purchasing an artwork?
    All my art is signed on the front, and the title, date, signature and copyright is recorded on the back. You will also receive a separate signed Certificate of Authenticity which includes my artist statement/inspiration for your particular artwork, as outlined on the individual listing.
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